Shipping & Returns

OUR SHIPPING POLICY

We want to get you your DAM COOLERS® products as quickly as possible so we will make every effort to process your order quickly.

DAM COOLERS offers multiple shipping options on all orders that apply through our website. Free shipping available on qualifying orders shipped in the contiguous United States only.

SHIPPING HOLIDAYS

DAM COOLERS will not be shipping or delivering on the following dates in 2021 and similar dates in the years beyond. Please note shipping will begin the following business day.

  • New Year’s Day – January 1
  • Martin Luther King Jr Day – January 16
  • Easter Sunday – April 9
  • Memorial Day – May 29
  • Juneteenth – June 19
  • Independence Day – July 4,
  • Labor Day – September 4
  • Thanksgiving Day – November 23
  • Christmas Day – December 25

CONTIGUOUS UNITED STATES

DAM COOLERS will use the best available service on all shipments within the contiguous United States unless otherwise noted or an expedited option is selected by the customer.

Due to our products being new to the market and relatively low availability, note that your products may take up to 2 weeks processing time and an additional 1–7 business days for your order to arrive based on your location and products ordered. Look for a shipment tracking number via email when your order has been processed.

INTERNATIONAL SHIPPING

We ship to several countries from a central location so international shipping times may vary based on your region and the shipping option you select.

Please enter your country Name, City and Postal/Zip Code in the shipping options drop-down menu to find a suitable shipping option.

OUR RETURN POLICY

We want to be sure you’re as satisfied with your DAM Coolers products as we are. If you’re not 100% happy with your purchase, you can return it for a refund within 14 days of your receipt of the product. For products purchased from an authorized dealer or retailer, their return policy applies — please contact them directly for more information.

Returns & Refunds Policy Details

1. Any item purchased at our website can be returned within 7 days from your receipt of the item. If there is a quality issue with or damage to your new product or we sent you the wrong item, please inform us immediately and do not wait too long. Contact our customer service team at info@DAMCoolers.com

2. DAM Coolers will accept returns for replacements or refunds but does not offer store credit or gift cards. DAM Coolers does not accept returns on items purchased outside of DAM Coolers.com. Returns for a refund are subject to a restocking fee of 10% of the cost of the product, unless the reason for the refund is due to a product received in damaged condition.

3. To return items, you must either fill out our return form here or contact our DAM Coolers.com customer service team at info@DAMCoolers.com  to get a return authorization (RA) number. Returns without a valid RA number, or that are unexpected and unapproved will be rejected at cost to the owner. Please repack the merchandise you are returning in the original or a similar shipping box and put the RA number as a reference on your return shipping label.

4. All returned merchandise must be in a like-new, unused condition. All of the promotional items, accessories, manuals, and other documents, including the original product packaging, must be intact, and shipped back together with returned items, unless otherwise specified. Any of the original accessories may not be missing. You may use a shipper of your choice to return your items. We recommend retaining the tracking number of your return for your records.

5. Products that are sold with promotional items must be returned with all of the promotional items to complete the return.

6. If you receive a defective/damaged product and would like to request a replacement or credit, you must contact our customer service department via email within 7 days of receipt of the product and provide visual proof of the damage/defect. The customer service representative will provide instructions, based on the product, as to how to handle the item.

In these situations, you must ship back returned items using the return shipping label provided to you. We will credit the original shipping cost to you if there was an error on our part (such as the product was damaged or defective — or we delivered the wrong product). If you have any questions about whether your return shipping is covered, please contact our customer service at info@DAMCoolers.com 

7. We are not responsible for any items lost or damaged during return shipping. If we do not receive the returned items or receive them damaged, your return request may be refused. Based on the value of the returned items, you may want to purchase additional insurance for damage coverage before shipping back to us.

8. Returned items that do not meet our return requirements will be rejected and shipped back to you at your cost.

9. Refunds:

We will issue the credit to your card either upon receipt of the physical return. If the returned items meet the requirements of this Policy, we will issue a refund to the original method of payment within 7-10 business days of receipt of the product at our warehouse. Refunds will only be issued to the billing name and address on the original order.

When issuing refunds, we reserve the right to deduct a 10% re-stocking fee first and then refund the remaining amount, including sales tax, to you, unless the reason for the return was our fault or due to our error (such as the product was defective or damaged or we delivered the wrong product).

This return policy only applies to products purchased directly from the DAMCoolers.com website and does not cover any other purchase avenues.

For any questions relating to warranty returns on defective items, please see our warranty policy. All issues with defective/damaged product after 7 days of receipt of your purchase through DAM Coolers.com must be handled through our warranty department at DAM Coolers.com/warranty

DAM COOLERS does not price match with dealers or competitors